Refund policy

Refund & Exchange Policy

At Lunar Ring, we want you to receive your order in perfect condition. Please review our refund and exchange policy below before placing your order.

Refunds

We only offer refunds for products that arrive broken, damaged, defective, or not functioning as intended upon delivery.

To request a refund for a damaged or defective item, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the damage or defect

Once your request has been reviewed and approved, we may offer a replacement or refund to your original payment method.

Refunds are not provided for:

  • Change of mind
  • Ordering the wrong ring size (we provide exchanges)
  • Accidental damage after delivery
  • Damage caused by misuse, improper care, or normal wear and tear
  • Items that have been altered or modified
  • Items without sufficient proof of the reported damage or defect

Ring Size Exchanges

Ordered the wrong size? Ring size exchanges are allowed.

You may request a size exchange within 14 days of delivery.

To qualify for a size exchange:

  • The ring must be in its original condition
  • The ring must not show signs of damage or excessive wear
  • Original packaging and included accessories should be returned with the ring
  • Proof of purchase or your order number is required

Customers are responsible for return shipping costs for size exchanges unless we sent the incorrect size.

Once the returned ring has been received and inspected, we will send your replacement size.

Size exchanges are exchanges only and do not qualify for a refund.

Incorrect Items

If you receive the wrong product, colour, or size due to an error on our part, please contact us within 7 days of delivery. We will arrange a replacement at no additional cost.

Return Shipping

Do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

For approved damaged or defective product claims, we will provide instructions regarding the return or replacement process.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect due to an error on our part.

Contact Us

For refund or exchange requests, please contact:

team@lunarring.shop

Please include your order number and details about your request so our team can assist you as quickly as possible.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws. Where local law provides additional return, refund, cancellation, or warranty rights, those legal requirements will apply.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.